Privacy Policy

PRIVACY POLICY

Last updated: 26 August 2025

This Privacy Policy explains how Heathers Footwear (“we”, “us”, “our”) collects, uses, discloses and protects your personal information when you visit heathers-footwear.us (the “Site”), make a purchase, subscribe to our emails, or contact us.

Controller / Business details

Legal entity: HB Retail Limited
Registered address:  RM 509, 5/F THE CLOUD 111 ,TUNG CHAU ST, TAI KOK TSUI
Business Registration No.: 77861702
Contact: support@heathers-footwear.com

1) Information we collect

a) Information you provide directly

Order details: name, email, phone (optional), billing and delivery address, items purchased, order notes.

Customer support: messages you send us (email or forms), including photos for issues/returns.

Marketing preferences: your email address and preferences when you subscribe.

b) Information collected automatically

Device / usage data: IP address, browser type, device type, operating system, referring/exit pages, page views, and general interaction with the Site.

Cookies / similar technologies: small files used to run the Site, keep your cart, analyze performance, and personalize content (see “Cookies” below).

c) Information from partners (when needed to fulfil your order or provide the Site)

Payment processors provide us with payment status and basic anti-fraud signals (we do not receive full card numbers).

Delivery partners share tracking events and delivery status.

Email service providers record whether our emails were delivered/opened (to maintain a healthy subscriber list).

We do not intentionally collect information about children. See “Children’s Privacy” below.

2) How we use your information

We use your information to:

  • Process your orders and provide the products you purchased.

  • Communicate with you about orders, delivery, returns/exchanges, and customer support.

  • Prevent fraud and secure our services, including verifying identity and monitoring for abuse.

  • Operate, analyze and improve our Site, products and customer experience.

  • Send marketing emails when you’ve subscribed (you can unsubscribe at any time).

3) Sharing & disclosures

We share personal information only as needed to run our business and provide your order:

Payment processing: with our payment service providers to take and validate payments and prevent fraud.

Logistics & returns handling: with our fulfilment and delivery partners to pack, ship and track your order, and process returns to our warehouse in China (you will receive the full address after we confirm your return request by email).

Service providers: with trusted vendors who host the Site, provide analytics, customer support tools, or email services—strictly for the services they perform for us.

Legal / compliance: if required by law, court order, or to protect our rights, users, or the public.

Business transfers: in the event of a merger, acquisition, or asset sale (your information remains protected under this Policy or a policy offering equal or stronger protection).

We do not sell your personal information.

4) International transfers

We are based in Hong Kong and serve customers in the United States and other regions.
To provide the Site and fulfil orders, your information may be processed in Hong Kong, the United States, mainland China (returns processing), and in other countries where our service providers operate.
We take reasonable steps to ensure an appropriate level of protection for your information wherever it is processed.

5) Retention

We keep personal information only as long as necessary for the purposes described in this Policy—such as fulfilling your order, handling returns, improving our services, complying with laws, and resolving disputes.
When information is no longer needed, we delete or anonymize it.

6) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from accidental or unlawful destruction, loss, alteration, or unauthorized access or disclosure.
No method of transmission or storage is 100% secure; if a security incident affects your information, we will act promptly and notify you where required.

7) Your choices & rights

Marketing: You can unsubscribe from our marketing emails at any time using the link in any email or by contacting us.

Access, correction, deletion:
You may request access to the personal information we hold about you, ask us to correct inaccuracies, or request deletion where applicable.
To make a request, contact support@heathersfootwear.com.

Cookies: See “Cookies” below to control cookies through your browser settings. Blocking essential cookies may affect site functionality.

8) Cookies & similar technologies

Cookies are small files stored on your device by your browser. We use:

  • Essential cookies – required for the Site to function (cart, checkout, security).

  • Performance/analytics cookies – to understand usage and improve performance.

  • Preference cookies – to remember choices such as language.

You may refuse or delete cookies in your browser settings. Blocking essential cookies may impact core features.

9) Children’s privacy

Our Site is not directed to children, and we do not knowingly collect personal information from anyone below the minimum legal age in their region.
If you believe a child has provided personal information, contact us so we can delete it.

10) Third-party links

The Site may contain links to third-party websites or services. Their privacy practices are not controlled by us. We recommend reviewing their privacy policies.

11) Changes to this Policy

We may update this Policy from time to time. When we do, the “Last updated” date will be revised.
Significant changes may be communicated on the Site or by email when appropriate.

12) Contact us

If you have any questions, requests, or complaints about this Policy or how your information is handled, contact us at:

📧 support@heathersfootwear.com

 

 

Legal entity: HB Retail Limited
Registered address:  RM 509, 5/F THE CLOUD 111 ,TUNG CHAU ST, TAI KOK TSUI
Business Registration No.: 77861702
Contact: support@heathers-footwear.com